Video appears to show United employee threaten to call ICE on customer
Summary
A United Airlines employee was recorded threatening to call immigration authorities on a customer during a ticket problem at San Francisco Airport. The customer, Julio Varela, and his family, all U.S. citizens, were trying to fix a name error on a ticket when the employee made the threat.Key Facts
- The incident happened at San Francisco International Airport last week.
- Julio Varela was traveling with his wife and three daughters; all are U.S. citizens.
- The problem was a ticket issued with a middle name instead of a last name for one of Varela’s daughters.
- The United employee was rude and refused to give her name when asked.
- The employee threatened to call ICE, the U.S. immigration enforcement agency, on Varela.
- Varela recorded the interaction on his phone, and the video went viral on social media.
- The family eventually resolved the ticket issue and boarded their flight.
- United Airlines said it was investigating the incident but gave no further details.
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