I risk losing my livelihood because Nissan failed to repair my car
Summary
A self-employed driving instructor’s leased Nissan car was out of use for over three months due to a missing spare part, threatening his income. Nissan delayed repairs and reimbursement for a hired replacement vehicle, eventually agreeing to compensation after prolonged complaints.Key Facts
- The driving instructor’s dual-control Nissan car was off the road for over three months waiting for a spare part.
- He had to rent another dual-control car costing over £2,500 and borrow money to cover these expenses.
- Meanwhile, he kept paying about £1,500 for the original car’s finance despite not using it.
- Nissan delayed repair dates multiple times and did not communicate clearly about timescales or reimbursements.
- After intervention, Nissan agreed to reimburse hire car costs and offered compensation, though the amount was undisclosed.
- Nissan initially offered free servicing for two years as compensation, which did not meet the instructor’s needs.
- The repair was finally completed just before the hire car contract ended, avoiding further immediate hire costs.
- Nissan acknowledged the customer experience was below their standards and apologized.
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