Can AI Earn Customer Trust? Join Our Webinar Discussion
Summary
Newsweek is hosting a webinar called “Humanizing AI” to discuss how companies can use artificial intelligence (AI) in customer service while keeping trust and human judgment. Experts will talk about making AI tools more helpful, improving handoffs to human agents, and using AI to personalize customer experiences.Key Facts
- The webinar is on July 30 at 2 p.m. Eastern and is free to join.
- Panelists include leaders from Bessemer Venture Partners, NiCE, Braze, and Zendesk.
- Automated AI often handles simple tasks but can frustrate customers if they must repeat information when switching to a human.
- A smooth handoff means the human representative gets full context and AI can assist behind the scenes.
- AI is also used in marketing to make customer communication more relevant and personal.
- Fragmented customer data makes it hard for companies to recognize customers across different channels.
- AI can provide quick support in multiple languages and frees employees to focus on complicated issues.
- Customer satisfaction should be measured by how well issues are resolved, not just by speed or ticket counts.
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