Hospitality recruitment app Supp calls gig-workers contractors. Some users say it leads to casual work without entitlements
Summary
An Australian app called Supp connects hospitality workers with short-term jobs by treating them as independent contractors, not casual employees. Some users say this setup means they do not receive worker benefits like superannuation, which has raised legal and fairness concerns.Key Facts
- Supp launched in 2017 in Melbourne and allows hospitality venues to post shifts that workers can take via the app.
- The app is used by about 15,000 venues and 200,000 workers in Australia and the US.
- Workers must have their own Australian Business Number (ABN) and are classified as independent contractors, not casual employees.
- Independent contractors typically do not receive entitlements such as superannuation, paid rest breaks, or penalty rates.
- Daniel McBurnie, a hospitality worker, found he was not paid superannuation for shifts completed through Supp.
- Misclassifying workers as contractors instead of employees is illegal under Australian law and can lead to heavy fines.
- Supp denies any wrongdoing and says it works with regulators to ensure legal compliance as laws change.
- Supp adds a 12% fee on payments and provides workers with payment summaries at the financial year’s end.
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