AI Is Giving Small Restaurants New Ways To Compete, Connect and Grow
Summary
Small independent restaurants are starting to use artificial intelligence (AI) to improve their operations and connect better with customers. This technology helps with tasks like marketing, ordering, and managing schedules, which can help restaurants grow despite tight profit margins.Key Facts
- Nearly 60% of small businesses used generative AI in 2025, up from 40% in 2024, according to the U.S. Chamber of Commerce.
- Nearly half of adults pick up takeout weekly, and 37% order delivery every week, showing the importance of off-premises dining.
- Many restaurant owners feel they are behind in adopting technology, especially in marketing, ordering, payments, and back-office work.
- Paul Birrell, founder of Decade Strategy, uses his experience to help restaurants create AI-supported tools for marketing, ordering, and customer communication.
- AI allows small restaurants to adapt quickly and build systems that were once only affordable for large companies.
- Decade Strategy works with restaurants to automate tasks, improve customer connections, and encourage repeat business.
- Using AI can help restaurants regain personal connections with customers that were more common before digital ordering became widespread.
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