Parking tickets sent to patient in intensive care
Summary
A woman named Kate Matthews, who was very sick and in intensive care, received four parking tickets and a debt collection letter while she was in the hospital. The parking company APCOA and NHS Humber Health Partnership apologized and cancelled the charges after investigating the case.Key Facts
- Kate Matthews was admitted to Hull Royal Infirmary in March with a serious illness.
- Her father, David Matthews, bought weekly parking permits for her car.
- Despite this, four parking tickets were issued between June 28 and August 13.
- APCOA only spoke to the registered car owner and refused to discuss the tickets with the family initially.
- Kate has Ehlers-Danlos Syndrome, a condition affecting connective tissue.
- David Matthews described dealing with tickets during his daughter’s illness as very stressful.
- NHS Humber Health Partnership and APCOA apologized and said the tickets have now been cancelled.
- The normal process for appealing parking tickets was not properly followed in this case.
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