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Consumer Fight Back

Consumer Fight Back

Summary

Many people who are turned down for Personal Independence Payment (PIP) benefits are winning when they appeal at independent tribunals. A consumer group also found that fake holiday rentals can appear on Booking.com, raising concerns about how well the site checks listings.

Key Facts

  • Thousands of people are challenging denied Personal Independence Payment (PIP) decisions.
  • Most of these appeals at tribunals are successful.
  • There are problems with the accuracy of initial PIP assessments.
  • A consumer group called Which? tested Booking.com by creating a fake rental at 10 Downing Street.
  • This test showed that fraudulent holiday listings can sometimes pass through Booking.com’s checks.
  • The program also discusses openly talking about debt and sharing personal finance stories.
  • Listeners are invited to share their experiences by emailing the show.
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