UK airport disruption: what are your rights if you have been affected?
Summary
A technical problem with air traffic control caused delays and cancellations at major UK airports like Manchester, Birmingham, and London on Tuesday. The issue lasted about three hours and led to ongoing disruptions. The Civil Aviation Authority explains passengers’ rights to care, rebooking, refunds, and compensation during such events.Key Facts
- The air traffic control problem started just before 2pm and was fixed around 5pm.
- Hundreds of flights were cancelled, affecting travel in the UK and abroad.
- Passengers delayed long enough are entitled to food, drinks, phone calls, emails, and sometimes hotel stays from their airline.
- Airlines must offer a refund or a new flight if your plane is cancelled under UK law.
- Delays over five hours allow passengers to cancel their journey and get a refund.
- Passengers should keep receipts if they pay for their own care while waiting.
- Airlines usually do not pay compensation if the delay or cancellation is due to events beyond their control, like this technical problem.
- Travel insurance may help cover costs not paid by the airline, depending on the policy.
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