Owners mourn spoiled food after firmware update bricks Samsung smart fridges
Summary
Samsung smart refrigerators in Korea stopped working after a firmware update caused them to lose power and freeze. This problem mainly affected four-door Bespoke AI fridges from 2024 or later, resulting in spoiled food just before a major Korean holiday.Key Facts
- The issue began after a firmware update via Samsung’s SmartThings app.
- Affected fridges immediately lost power and showed as offline or stuck on an update message.
- Most affected models are four-door Bespoke AI fridges made in 2024 or later.
- Hundreds of complaints have been filed by customers in Korea.
- The problem coincided with the Chuseok holiday, which involves large food preparations.
- Samsung stopped the update on September 23 and promised emergency repairs by September 24.
- Samsung advised customers to contact service centers for help.
- The incident highlights risks of smart home devices breaking due to software updates.
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