Travelodge failed sex assault victim 'at every stage'
Summary
An independent review found that Travelodge failed to protect a woman who was sexually assaulted by a man given a key to her hotel room. The review said Travelodge’s security rules were not good enough, and guests were still at risk. The company has since made some changes and apologized to the victim.Key Facts
- A woman was sexually assaulted in December 2022 at a Travelodge hotel in Maidenhead.
- The attacker got a room key by falsely saying he was the woman’s boyfriend.
- The receptionist gave the key less than three minutes after the man asked, without proper security checks or training.
- The man was sentenced to seven-and-a-half years in prison in January 2026.
- The review found Travelodge’s security policies at the time did not keep guests safe.
- Around 10% of Travelodge hotels reported intrusions this summer.
- Travelodge had no specific policy on violence against women and girls during the attack.
- The company apologized and has made changes since March 2026.
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