Ikea to pilot online buyback service for secondhand furniture
Summary
Ikea will test an online service in Spain and Portugal where customers can sell their used furniture and get vouchers in return. If successful, the service will start in the UK and expand Ikea’s secondhand furniture options alongside its physical buy-back stores.Key Facts
- Ikea will pilot an online buy-back service for secondhand furniture in Spain and Portugal before the end of 2024.
- The UK launch will follow if the test is successful.
- Customers receive vouchers for unwanted furniture through the service.
- Ikea has an online marketplace in the UK for buying and selling pre-owned Ikea items locally.
- Buyers and sellers arrange delivery directly, with a buyer protection fee to be introduced later.
- The UK secondhand home products market is worth over £4.5 billion and growing about 6.5% yearly.
- Ikea provides pre-filled product details and price suggestions to make selling easier.
- Sellers get 15% extra paid as Ikea gift cards if they accept that payment method.
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