I find it quite demoralising in store - why I do all my shopping online
Summary
Many people prefer shopping for clothes online because it is easier and offers better size options, especially for plus-size shoppers. Primark, a popular UK clothing store, plans to start home delivery after years of only in-store or click-and-collect shopping, to stay competitive as more people shop online.Key Facts
- Jess Bacon, a plus-size shopper, prefers online clothes shopping because stores often have poor size options and shopping in person is tiring.
- Primark currently stocks plus-size clothes up to size 22 but only offers in-store or click-and-collect shopping, not home delivery.
- Primark has bought a warehouse in Sheffield to prepare for home delivery services in the UK but has not given a launch date.
- Online shopping made up 27.3% of all UK retail sales in August 2023, up from 18.1% in 2019.
- The decline of physical stores on High Streets makes online shopping more popular.
- Returns policies are very important for online shoppers, who want easy, free, and fast returns.
- Some shoppers, like Sandra Davies who has health issues, rely on online shopping because visiting stores is physically difficult.
- Retail experts say Primark's move to home delivery is a response to competition from fast-fashion online brands like Shein.
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