UK government promises disabled air passengers better safeguards
Summary
The UK government has promised better protection and support for disabled air passengers, including improved training for staff and new rules to prevent damage to wheelchairs. These changes aim to make flying easier and safer for disabled travelers and include plans to remove limits on compensation for lost or damaged mobility aids.Key Facts
- The government committed to stronger safeguards for disabled passengers when flying.
- A new standard system was introduced to help airlines handle mobility aids like wheelchairs.
- Over 1,000 wheelchairs were damaged during air travel in 2024, about 80 each month.
- Airports have increased staff training to better support disabled travelers.
- The government plans to remove the maximum payout limit for compensation related to lost or damaged wheelchairs.
- The aviation regulator will get new powers to fine airlines and airports if they fail to assist disabled passengers properly.
- About 20% of disabled passengers are still unhappy with their air travel experience.
- Requests for assistance from disabled passengers are increasing by nearly 10% each year.
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