Don’t be fooled. The AI that was supposed to save us time is doing just the opposite | Gaby Hinsliff
Summary
AI tools like ChatGPT were expected to make work and government services faster and easier. However, they have increased the number of automated emails, complaints, and requests, creating more work for humans to manage. This flood of AI-generated content often overwhelms offices and courts, reducing efficiency rather than improving it.Key Facts
- Email was initially meant to save time but has led to inboxes being overwhelmed with messages.
- AI has caused a rise in complaints and requests sent to government and regulatory bodies.
- Employment tribunal cases in parts of the UK increased by 39% partly due to AI helping people file claims.
- Courts have seen many AI-generated cases that often don’t make sense but still require human review.
- Government departments and MPs are flooded with AI-generated freedom of information requests and letters.
- Public consultations risk becoming less useful because of large amounts of meaningless AI-generated responses.
- AI tools intended to filter content don’t always work well when dealing with vulnerable people needing personal replies.
- Job application processes are complicated by automated mass submissions from applicants using AI as well.
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