Woman told she had cancer by NHS worker who inappropriately accessed her records
Summary
A woman named Pippa Boardman was told she had cancer by a hospital employee who accessed her medical records without a proper reason before her official test results. The hospital apologized and took action after investigating the incident, which caused Boardman distress and a loss of privacy.Key Facts
- Pippa Boardman was told she had cancer by someone she barely knew who worked at the Royal Cornwall hospital.
- This employee accessed her medical records days before her scheduled appointment with a consultant.
- Boardman officially learned she had breast cancer two days after the unauthorized call.
- The hospital trusts that the staff member had some legitimate access to records but was not authorized to contact patients or discuss diagnoses.
- The Royal Cornwall Hospitals Trust apologized and investigated the issue after being contacted by reporters.
- The hospital reminded staff about patient privacy rules and is reviewing its policies based on new NHS England guidelines.
- Boardman said the experience caused her trauma and distress due to the invasion of her privacy.
- The hospital said it treated the matter very seriously and took appropriate employment actions without revealing details.
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