Enterprises keep buying software upgrades that IT thinks will make things worse
Summary
Large companies spend about 28% of their software budgets on upgrades and changes that their IT leaders think will make things worse. Most IT leaders feel they have little power in these decisions and worry that unwanted upgrades take time and money away from other important projects like security and innovation.Key Facts
- The survey included 2,018 chief information officers and senior IT decision-makers at companies with at least 10,000 employees and $1 billion in revenue.
- About half of the respondents were from the United States and half from the United Kingdom.
- 95% said their organization paid for software upgrades they believed would reduce performance or value in the past three years.
- 53% reported paying for such unwanted upgrades more than once.
- 76% said their companies have little leverage in negotiations, and 80% said switching vendors would cause major disruption.
- Upgrades often use top technical workers’ time for many months each year, limiting work on other important projects.
- 91% of respondents support laws giving companies protections similar to those for long-term renters.
- Experts suggest negotiating exit terms and costs upfront when buying software to better control budgets.
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