FTC and 20 states sue Dollar General, accusing bargain chain of overcharging customers
Summary
The Federal Trade Commission and 20 states sued Dollar General in federal court in Nashville, alleging that the chain repeatedly charged customers more at checkout than prices shown on shelves or in advertisements. The complaint cites inspections, company policies and reporting by the Guardian; Dollar General has said it is committed to accurate pricing and has argued in another court case that perfect price matching is not feasible.Key Facts
- The lawsuit was filed in federal court in Nashville by the FTC and authorities from 20 states.
- The complaint alleges that price discrepancies occurred at Dollar General stores across the country and affected millions of purchases.
- The FTC says Dollar General’s policies call for employees to replace outdated price labels, but the complaint alleges the company does not track whether labels are actually updated.
- A Guardian investigation reported that Dollar General stores failed more than 4,300 government price-accuracy inspections in 23 states over three years.
- Dollar General did not respond to questions for the article and has previously said it is committed to providing accurate prices.
- In court documents in Ohio, Dollar General’s lawyers argued that matching shelf and scanned prices for every item all the time is not feasible or legally required.
- New York Attorney General Letitia James announced that Dollar General agreed to pay $1.875 million to settle separate overcharging allegations in the state.
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