My husband's death was hard enough - then came the admin
Summary
Louisa Nicoll says handling household and company paperwork after her husband John died from cancer added to her grief, despite his efforts to prepare a detailed handover. She now urges companies to improve bereavement services and encourages families to discuss end-of-life plans in advance.Key Facts
- John was 50 and worked as a police surveillance trainer when he was diagnosed with cancer.
- He underwent nine major surgeries and four rounds of chemotherapy while continuing to work full-time.
- John prepared a document listing household accounts, insurance renewals and vehicle inspection dates for Louisa.
- The energy provider added Louisa to John's account rather than transferring it, so she had to close and reopen the account.
- John's children, James and Amy, continued to receive mobile phone texts addressed to him after his death.
- Louisa campaigns for companies to adopt a standard approach to bereavement administration.
- Marie Curie's policy campaigns manager said staff need suitable training to support people who are grieving or terminally ill.
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