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Former Bee & Co. employee recalls high-pressure sales tactics

Former Bee & Co. employee recalls high-pressure sales tactics

Summary

Two Bee & Co. skincare stores in the Los Angeles area closed after a CBS California Investigates report on alleged high-pressure sales tactics. A third store reopened as LUME, while customers, including a 77-year-old woman, said salespeople pressured them to buy costly products and that they could not get refunds.

Key Facts

  • Bee & Co. stores at Westfield Topanga and Del Amo Fashion Center closed permanently after the report first aired in August.
  • A Bee & Co. store at Westfield Fashion Square reopened under the name LUME.
  • CBS California Investigates observed the same employees and products at LUME as before the name change.
  • Westfield confirmed Bee & Co. was no longer a tenant at Westfield Topanga and said it was taking steps regarding the operation at Westfield Fashion Square.
  • The investigation focused on businesses tied to Mazal Group, a Chatsworth-based distributor of products to Bee & Co. and other beauty retailers.
  • Linda Merrill said she spent more than $11,271 at a Las Vegas skincare store selling Mazal-distributed products and was denied a refund.
  • Merrill said she asked to leave after feeling unwell and that the sales pitch continued; these claims have not been independently verified in the provided article excerpt.
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