Apple's first foldable phone broke within hours, some owners say
Summary
Some owners of Apple's first foldable iPhone, the iPhone Duo, reported that the inner screen cracked near the hinge within hours or days of purchase. Apple said a small number of devices have display problems and advised affected customers to contact AppleCare for a replacement.Key Facts
- The iPhone Duo went on sale Oct. 23, with prices starting at nearly $2,000 and exceeding $3,000 for higher-end models.
- Owners described resistance when opening the phone, followed by a crack in the inner display near the hinge.
- Jesse Dalton said his phone cracked during setup; an Apple Store replaced it immediately.
- Roneshia Smith said her phone cracked less than 24 hours after purchase, and she was waiting for a replacement because the model was backordered.
- Apple said it was aware of display problems affecting a small number of iPhone Duo units and recommended contacting AppleCare.
- Technology journalist Lance Ulanoff said the foldable screen includes several layers, including an OLED panel, glass, plastic covering and a hinge.
- Ulanoff said his own iPhone Duo had not developed the problem during a week and a half of use.
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