Hundreds of GP practices lose online services after collapse of tech firm Silicon Practice
Summary
Silicon Practice has gone into administration, disrupting websites and online services at about 500 GP practices in England and affecting services in Wales. Patients whose practice website is unavailable are being told to contact the practice by phone or in person; the NHS app is still working.Key Facts
- Silicon Practice provided websites, online booking and consultation services to around 500 practices in England, just under 10% of the total.
- Practices in London, Gloucestershire and Norfolk have reported problems.
- Services in Wales are also affected.
- NHS England said most GP practice websites remain available, but some that used Silicon Practice have been affected.
- Affected patients are advised to contact their practice by phone or in person if its website is unavailable.
- The NHS app is working.
- Practices in England have been required to offer online appointment booking since last year, and more than 40% of appointments are currently booked online.
- NHS England has contacted affected practices with advice on maintaining services and limiting disruption to patient care.
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