Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer
Summary
Avanti West Coast paid more than £20 million in passenger compensation over three months this summer, including £9.3 million in the four weeks to 25 July and another £12.2 million in the next eight weeks. Britain’s rail compensation payments have risen, with official figures showing £150 million paid across operators in 2024–25 and Avanti accounting for £40.5 million.Key Facts
- Avanti paid more than £50 million in delay compensation in 2025–26 and is expected to pay more than £70 million in the current financial year.
- Avanti’s £40.5 million in compensation made up about 27% of the £150 million paid by rail operators in 2024–25.
- Rail compensation payments in 2024–25 increased 8% from the previous year.
- Fewer than half of Avanti’s trains ran on time in July, and delayed passengers waited an average of 19 minutes.
- Avanti and Great Western Railway offer compensation for delays of 15 minutes or more, including refunds of 25% of the fare.
- Great Western Railway paid £29.7 million in compensation in 2025, while LNER paid £28 million.
- Passengers filed 9.1 million rail compensation claims across Great Britain in 2026, almost 10% more than a year earlier; 80% were approved.
- Avanti said it was directly responsible for 23% of its delays from May to August, while Network Rail, other operators, and external factors caused most of the rest.
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