No more washing up: How Airbnb's new house rules have divided hosts and guests
Summary
Airbnb will bar hosts from requiring guests to do routine cleaning tasks, such as washing dishes, stripping beds or taking rubbish off site, for bookings made worldwide from 20 November. The change has divided hosts and guests: some hosts worry about higher cleaning costs, while guests say extensive checkout lists and cleaning fees make stays less appealing.Key Facts
- Airbnb's updated rules allow hosts to set seven standard house rules and make other requests it considers reasonable.
- The changes apply to bookings made globally from 20 November.
- Host Lisa Clewes says guests left her Welsh rental with broken glasses, rubbish, dirty pans and fish remains in the garden.
- Clewes says cleaners typically spend four hours preparing her three-bedroom property for the next guests.
- Guest Jessica Newhook says her group was asked to clean and prepare a Florida rental despite paying a $250 cleaning fee.
- Cleaning-company owner Krissi Foskett says guests should not be expected to prepare a property for the next visitors.
- Anthony Marsh says the rule changes led him to reduce the number of his 12 North Yorkshire properties listed on Airbnb from five to two.
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