Genpact Study Finds the Real AI Challenge Begins After Deployment
Summary
A Genpact survey of 2,005 executives found that AI agents are in production at many companies, but organizations often struggle to turn deployments into measurable business value. Respondents pointed to difficulties such as using time freed by AI and linking investments to financial results; the findings reflect executives’ self-reports, not independently verified outcomes.Key Facts
- The study surveyed 2,005 executives across 17 industries.
- Seventy-nine percent of respondents said their organizations had AI agents in production.
- A weighted average of 49 percent of AI initiatives funded in the previous 24 months had delivered their expected business value, according to respondents.
- Fifteen percent said their organizations had fully connected AI investments to specific profit-and-loss outcomes.
- Twenty-seven percent reported AI agents in isolated use cases, 32 percent reported deployments across some functions, and 20 percent reported broad, consistent use across multiple functions.
- Seventy-seven percent said their organizations had a defined approach to redeploying capacity freed by AI.
- Forty-six percent cited difficulty putting that freed capacity to use as a barrier to measurable value.
- The report notes that respondents’ assessments were self-reported and not independently verified financial results.
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