Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
Also reported by Al Jazeera, Newsweek, ABC News
Summary
A global Microsoft 365 outage disrupted access to Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive and Copilot. Microsoft said it was restarting affected servers and applying a validated fix, while investigating configuration updates as a possible cause.Key Facts
- Down Detector recorded nearly 130,000 reports of problems accessing Microsoft 365 services.
- Users reported trouble loading inboxes and sending or receiving email.
- Microsoft said part of its infrastructure was experiencing elevated load because many servers were unexpectedly unavailable.
- The company said a problem caused some servers to fail automated checks.
- Microsoft validated an alternative health-check method on some affected servers and began applying it more broadly.
- Microsoft was preparing an automated process to detect and restart unresponsive servers.
- Microsoft paused deployments and configuration changes while reviewing recent updates for a possible link to the outage.
- Microsoft said it had restored Teams problems in North America, though some users continued to report connectivity issues.
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