Summary
Family Dollar agreed to pay $63 million to settle claims by the Federal Trade Commission and 17 states that it repeatedly charged customers more at checkout than the prices displayed in stores. The settlement requires the company to fund customer relief, offer discounts, pay state authorities and improve its pricing checks and employee training.Key Facts
- Family Dollar operates roughly 7,000 stores.
- The settlement includes a $40 million fund for customer relief, $20 million in customer discounts and more than $3 million for state authorities.
- Family Dollar must regularly monitor and verify prices, train employees to identify pricing problems and promptly correct overcharges.
- The company neither admitted nor denied the authorities’ allegations.
- An FTC investigator was overcharged on 15 of 50 items purchased at a Family Dollar store in Euclid, Ohio, in January.
- The lawsuit cited customer complaints about advertised discounts on diapers and Dr Pepper that were not honored.
- The FTC and 17 states announced the enforcement action.
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