‘Looks like we’ll have to talk to people’: Australia sent back to time before email with major Microsoft outage
Summary
A global Microsoft 365 outage disrupted Outlook email and online services in Australia on Friday, affecting schools, courts, government agencies and some health facilities. Microsoft said it had no indication of a cyberattack and pointed to a possible server configuration change; the company said its efforts to fix the problem were not going as expected.Key Facts
- Australians began reporting Microsoft 365 problems shortly before 5 a.m. AEST on Friday.
- Outage reports peaked at more than 5,500 at 9:22 a.m., with users reporting trouble opening and sending emails.
- Service NSW urged customers to delay non-urgent service-centre visits and set up priority callbacks for urgent transactions.
- Australian federal agencies, including the Australian Federal Police and ASIO, said some of their systems were affected.
- The Australian Medical Association reported clerical problems at some hospitals and clinics but said patient care was not affected.
- Some health facilities returned to paper prescriptions because staff could not access email-based identity checks for prescribing software.
- Schools using the Schoolbytes platform and courts in South Australia and Victoria reported email disruptions.
- Coles and Woolworths stores continued operating normally.
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