FAA Ground Stop: What Major Airlines Are Offering Stranded Passengers
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Summary
The FAA halted all domestic flights Friday because of communication problems affecting multiple air traffic control centers. The stop was lifted that evening, but delays and cancellations continued, and four major U.S. airlines offered eligible passengers options to change or cancel trips.Key Facts
- American Airlines offered eligible passengers a one-time change without a change fee for certain travel on November 13 or 14, with replacement flights scheduled for November 13–17.
- Delta Air Lines offered eligible passengers changes without additional cost for travel scheduled November 13–15, with new flights departing by November 22; passengers could also cancel for an eCredit.
- United Airlines offered eligible passengers fee-free rescheduling for flights scheduled November 13–15, with replacement departures between November 12 and 20.
- Southwest Airlines allowed eligible passengers traveling November 13–16 to rebook or fly standby within five days of their original travel date.
- U.S. Department of Transportation rules entitle passengers to a refund if an airline cancels or significantly changes a flight and they reject travel alternatives.
- FlightAware reported thousands of flight cancellations and delays within, into, or out of the United States on Saturday.
- Officials linked the ground stop to communication problems involving air traffic control systems; the cause remained under investigation.
- Air traffic control modernization efforts began last year after Congress allocated $12.5 billion.
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