Full coverage
A global Microsoft 365 outage disrupted Outlook, Teams and other services across countries.
The outage began on Thursday and continued into Friday, affecting users and organizations in several regions. Microsoft worked to restore service and reported improving availability, though some users still faced access problems or delayed email.
What the reports agree on
- The outage affected Microsoft services including Outlook and Teams. Newsweek, Guardian World, France24, Al Jazeera and 4 more
- The disruption began on Thursday and continued into Friday. Newsweek, France24, Al Jazeera, Guardian Business
- Microsoft reported that servers had become unavailable or faced elevated load. Guardian World, France24, Al Jazeera, BBC Tech and 1 more
- Microsoft worked to restore service and reported signs of recovery. France24, BBC Tech, The Hill, CBS News and 1 more
- The outage affected users or organizations in multiple countries. Newsweek, France24, Al Jazeera, BBC Tech and 1 more
Where reports differ
- Down Detector recorded nearly 130,000 reports of Microsoft 365 service problems. Guardian World
- Downdetector recorded nearly 140,000 Outlook problem reports from 74 countries on Thursday evening. BBC Tech
- Microsoft later said a technical issue introduced during a network capacity upgrade caused the outage. BBC Tech
- Microsoft said it was rolling back a network change but had not published the root cause. Al Jazeera
Reported by one outlet
- New Zealand Immigration paused processing all visa applications until its systems were restored. Newsweek
- Microsoft said it had validated an alternative health-check method on affected servers and was applying it more broadly. Guardian World
- Microsoft said the outage was not caused by a cyberattack. Al Jazeera
- The outage affected users in 74 countries and territories within about an hour of beginning. Al Jazeera
The original reports
- PBS NewsHour What to know about Microsoft's outage and why it takes so long to restore email services
- BBC Tech Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption
- Al Jazeera Microsoft says services still returning amid widespread outage
- Axios How the Microsoft outage impacted courts and governments
- BBC Tech Microsoft outage 'stark reminder' of how much we rely on tech
- Guardian World Microsoft outage shakes up companies, schools and local governments across US
- CBS News Widespread Microsoft 365 outage continues, impacting email and other services
- CBS News Eye Opener: Microsoft Outlook email outage
- The Hill Microsoft ‘seeing encouraging recovery progress’ in global Outlook, Teams outage
- BBC Tech What we know so far about the Microsoft outage
- BBC Tech How the Microsoft outage has been felt worldwide
- France24 Microsoft faces a major Outlook outage: ‘no signs of a cyberattack’
- CBS News Microsoft battling major worldwide outage
- Guardian World Microsoft outage hits hospitals, GPs, schools and police across UK
- France24 'One of the biggest outages ever': Disruption to Microsoft services enters second day
- Al Jazeera Microsoft hit by global outages: What happened and why?
- BBC Tech GPs, police and pharmacies among UK services affected by Microsoft outage
- Newsweek Microsoft Outage Hits Global Operations: From Airlines To Visas
- BBC Tech What happened overnight with the Microsoft global outage
- BBC Tech What we know about the global Microsoft outage
- Guardian Business A global Microsoft 365 outage has hit millions – what happened and when will it be fixed?
- France24 Major Microsoft Outlook outage disrupts services in 74 countries
- Guardian World Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
- Al Jazeera Microsoft outage hits tens of thousands of users
- Newsweek Is Microsoft Outlook Down? Thousands Report Email Access Issues in US
- ABC News Outlook outage: Microsoft reports 'issues' with Teams and email