Full coverage
A global Microsoft outage disrupted Outlook, Teams, Copilot and other services from Thursday into Friday.
Users and organizations in many countries reported problems accessing Microsoft services, including email and other Microsoft 365 tools. Microsoft said unavailable servers and elevated strain affected service, and it continued recovery work into Friday.
What the reports agree on
- The outage began on Thursday and continued into Friday. Newsweek, Guardian World, France24, Al Jazeera
- Outlook, Teams and Copilot were among the affected services. Guardian World, France24, Al Jazeera, BBC Tech and 1 more
- Microsoft reported that servers became unexpectedly unavailable and said it was working to restore service. Guardian World, Al Jazeera, BBC Tech, CBS News
- Microsoft said the outage was not caused by a cyberattack or malicious activity. Al Jazeera, BBC Tech, CBS News, France24
Where reports differ
- BBC Tech reported nearly 140,000 Outlook problem reports from 74 countries on Thursday evening. BBC Tech
- CBS News reported more than 130,000 Downdetector users reporting Outlook problems at the peak on Thursday. CBS News
- France24 reported about 130,000 U.S. reports of Outlook problems shortly after 1 p.m. Eastern Time. France24
Reported by one outlet
- Newsweek reported that a Colorado sheriff’s office said an email disruption prevented jail staff from receiving notifications needed to process online bond payments, forcing payments to be made in person. Newsweek
- Newsweek reported that New Zealand Immigration paused processing all visa applications until its systems were restored. Newsweek
- BBC Tech reported that the London Ambulance Service said its critical platforms were unaffected because they do not use Microsoft. BBC Tech
- CBS News reported that Workhorse Group delayed a quarterly earnings call because of the outage. CBS News
The original reports
- The Hill Microsoft ‘seeing encouraging recovery progress’ in global Outlook, Teams outage
- BBC Tech What we know so far about the Microsoft outage
- BBC Tech How the Microsoft outage has been felt worldwide
- France24 Microsoft faces a major Outlook outage: ‘no signs of a cyberattack’
- CBS News Microsoft battling major worldwide outage
- Guardian World Microsoft outage hits hospitals, GPs, schools and police across UK
- France24 'One of the biggest outages ever': Disruption to Microsoft services enters second day
- Al Jazeera Microsoft hit by global outages: What happened and why?
- BBC Tech GPs, police and pharmacies among UK services affected by Microsoft outage
- Newsweek Microsoft Outage Hits Global Operations: From Airlines To Visas
- BBC Tech What happened overnight with the Microsoft global outage
- BBC Tech What we know about the global Microsoft outage
- France24 Major Microsoft Outlook outage disrupts services in 74 countries
- Guardian World Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
- Al Jazeera Microsoft outage hits tens of thousands of users
- Newsweek Is Microsoft Outlook Down? Thousands Report Email Access Issues in US
- ABC News Outlook outage: Microsoft reports 'issues' with Teams and email