Businesses Need to Prepare for Customers Who Talk, Not Type
Summary
Technology is moving towards allowing people to use their voice to communicate with computers, instead of typing on keyboards or touchscreens. This change is becoming common, with millions using voice-based AI systems that can listen, respond, and perform tasks through natural speech.Key Facts
- For many years, people have used keyboards and touchscreens to interact with computers.
- AI technology now enables communication with computers using natural spoken language.
- Half of some engineers’ work can now be done through voice commands on mobile devices.
- Over 150 million people use ChatGPT weekly through voice and dictation features.
- New AI tools can handle interruptions and manage complex tasks in spoken conversations.
- Tesla cars have added voice AI to allow hands-free control.
- Speaking is much faster than typing: average speech is about 150 words per minute, while typing averages around 30-38 words per minute.
- Businesses need to update their systems to include voice technology or risk losing customers.
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