Telstra apologises after customers mystified by phantom missed call notifications
Summary
Telstra said it fixed a MessageBank issue that caused some customers to receive delayed missed-call and voicemail notifications, sometimes days after the calls. The company apologised and said the problem did not affect emergency calls, voice calls or mobile data.Key Facts
- Telstra identified the MessageBank issue on Tuesday and said it fixed it Tuesday night.
- Some customers received multiple delayed missed-call and voicemail notifications at once.
- Telstra said Triple Zero calls, voice calls and mobile data were not affected.
- More than 3,000 people commented on Telstra’s Facebook page about the confusing notifications.
- Telstra has 26 million mobile services on its network.
- A nationwide Telstra outage in July affected millions of customers and disrupted some train services and Eftpos payments.
- Telstra blamed the July outage on a software defect.
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