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Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption

Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption

Also reported by Al Jazeera, Axios, Guardian World, CBS News, The Hill, France24, Newsweek, Guardian Business, ABC News

Full coverage (9 outlets)

Summary

Microsoft apologized for an outage that disrupted Outlook, Teams and other services for nearly 24 hours across more than 70 countries. The company said a technical problem during a network capacity upgrade caused the outage, and services were broadly recovering by Friday afternoon.

Key Facts

  • Users began reporting trouble accessing Microsoft 365 products on Thursday.
  • The outage affected more than 70 countries and products used by more than 430 million people worldwide.
  • Microsoft said the problem came from a technical issue introduced during a network capacity upgrade.
  • Microsoft said the outage was not related to cyberattacks or artificial intelligence agents.
  • The outage disrupted business, government, health care, transport and personal services.
  • Microsoft reported broader improvements in North America, sustained improvements across much of Europe and signs of recovery in Asia Pacific by Friday afternoon.
  • The UK cyber minister said the impact on critical frontline services, including 999 calls, was limited.
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