Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia
Also reported by PBS NewsHour, BBC Tech, Al Jazeera, Axios, CBS News, The Hill, France24, Newsweek, Guardian Business, ABC News
Summary
A Microsoft service outage disrupted users, businesses and public services around the world for roughly 18 hours before services began recovering. Microsoft said it had addressed the underlying technical issue and was restoring services gradually; Australian experts warned the economic costs could reach billions of dollars.Key Facts
- Microsoft said the outage was not related to a cyberattack or AI agents.
- The disruption affected Microsoft services used by businesses and organisations worldwide.
- Australian hospitals and clinics were affected, but the Australian Medical Association said patient care was not impacted.
- Some Australian medical facilities switched back to paper prescriptions because staff could not access Microsoft-supported email needed for authentication.
- Courts in South Australia and Victoria reported email problems, and many Australian schools were affected.
- Service NSW asked customers to delay visits to its service centres.
- Australia’s domestic intelligence agency, ASIO, said its systems were affected on one level but not completely.
- The Australian Computer Society called for a review of critical IT systems that rely on a single provider and the backup options available.
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