Summary
A global Microsoft outage disrupted hospitals, GP surgeries, pharmacies, schools, universities and police forces across the UK. Microsoft reported early signs of stabilisation on Friday morning, while government engineers worked with the company to assess the impact.Key Facts
- The problems began late Thursday afternoon and affected Microsoft services, including Outlook email.
- NHS staff reported losing access to email and other IT systems used to deliver healthcare.
- Pharmacies reported difficulty communicating with GP practices, with possible delays to prescriptions and longer waits for patients.
- Schools and universities reported being unable to access email.
- Police forces including the Metropolitan, Northampton, Hertfordshire, South Wales, Dyfed-Powys and Dorset reported system problems.
- Ambulance services were reported to be affected, but emergency and life-threatening callouts appeared unaffected, according to a GMB official.
- Microsoft executive vice-president Charles Lamanna said the outages did not appear to result from a cyberattack.
- Government engineers worked with Microsoft to assess the outage, and the Welsh government said it was putting contingency plans in place.
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